Cancellation Policy

Clear and fair terms for your booking

Our Cancellation & Refund Policy

We understand that travel plans can change. Our cancellation policy is designed to be fair and flexible while protecting both our guests and our camp operations.

Cancellation Timeline

60+ Days Before

Full refund minus 10% administrative fee. Provides ample time for rebooking.

30-59 Days Before

50% refund of total booking amount. Partial cancellation allowed with reduced fees.

14-29 Days Before

25% refund of total booking amount. Late cancellations have higher impact.

Less Than 14 Days

No refund issued. Booking is non-refundable due to short notice impact on operations.

Cancellation Timeline Details

60+

Days Before

Full Refund Available

Cancel more than 60 days in advance and receive your full booking amount minus a 10% administrative fee (typically 5-15 JD). This allows us time to rebook your dates.

30-59

Days Before

50% Refund

Cancel between 30-59 days before arrival and receive 50% of your booking amount. This reflects the reduced opportunity to rebook your dates.

14-29

Days Before

25% Refund

Cancel between 14-29 days before arrival and receive 25% of your booking amount. Limited time to find replacement guests.

<14

Days Before

No Refund

Cancellations within 14 days of arrival are non-refundable. This includes no-shows and last-minute cancellations.

Refund Schedule

Cancellation Timeframe	Refund Amount	Processing Time	Notes
60+ days before arrival	90% (minus 10% admin fee)	5-7 business days	Full refund minus processing fee
30-59 days before arrival	50% of booking	7-10 business days	One-time 25% administrative charge
14-29 days before arrival	25% of booking	10-14 business days	Minimal refund due to short notice
Less than 14 days / No-show	0% (No refund)	N/A	Complete booking forfeiture

✏️ Special Circumstances

Rescheduling: You can reschedule your booking to a different date within one year without penalties. Simply contact us with your new preferred dates.

Force Majeure: In case of unforeseen events (natural disasters, government restrictions, etc.), we will work with you to reschedule or provide a full refund.

Travel Insurance: We strongly recommend purchasing travel insurance that includes trip cancellation coverage. This protects your investment.

Frequently Asked Questions

Can I modify my booking date?

Yes, you can reschedule to a different date within one year of your original booking at no additional cost. Simply contact us with your preferred new date and we'll do our best to accommodate you.

What if I cancel by phone?

All cancellations must be submitted in writing via email or through our website to be processed officially. Phone cancellations must be followed up with written confirmation within 24 hours.

How long does refund processing take?

Refunds are processed through the original payment method within 5-14 business days depending on your refund category. Bank transfers may take an additional 2-3 business days.

What's considered a "no-show"?

A no-show occurs when a guest fails to arrive on their scheduled date without prior notification or cancellation. No-shows are treated as non-refundable bookings.

Do I need travel insurance?

While not required, travel insurance is highly recommended. It protects you against unforeseen circumstances and provides trip cancellation coverage that can offer full refunds in qualifying situations.

Can I get a refund if I'm unhappy?

We stand behind the quality of our services. If you have concerns about your experience, please contact us immediately. We'll work with you to resolve issues or discuss alternative solutions.

Questions About Our Cancellation Policy?

Contact our team for clarification or to discuss your specific situation. We're here to help make your booking experience smooth and hassle-free.